Privacy Policy

SurveillanceAI is an on-premise application. All video processing — object detection, behaviour analysis, facial recognition, and evidence recording — runs locally on the machine you install it on. We do not receive, transmit, store, or have access to your camera streams, recorded clips, or incident data. This policy therefore focuses primarily on the limited information handled through our marketing website and customer communications.

2.1 Information you provide

When you contact us, request a demo, or fill in a form on our website, we collect:

• Your name and email address
• Your company name and the number of cameras you operate (if provided)
• The contents of any message you send us

2.2 Information collected automatically

When you browse our website, standard technical data may be collected, such as:

• IP address, browser type, device, and operating system
• Pages viewed and referring website
• Preferences you set, stored locally in your browser (e.g. theme and language)

Video footage, snapshots, evidence clips, incident records, employee enrolment data, and analytics generated by the SurveillanceAI application are stored entirely on your own systems and remain under your control. We act solely as a software provider and do not access this data. As the operator of the system, you are the controller of that data and are responsible for using it in compliance with all applicable privacy, data-protection, and surveillance laws — including providing any notices or obtaining any consents required in your jurisdiction.

We use the limited information described above to:

• Respond to your enquiries and provide quotes or demos
• Provide, license, and support the SurveillanceAI software
• Send service-related communications and, where permitted, occasional product updates
• Maintain and improve our website and offering
• Comply with legal obligations and protect our rights

We do not sell your personal information. We may share it only with:

• Service providers who help us operate (e.g. website hosting and the email delivery service used to receive form submissions), bound by confidentiality obligations
• Authorities where required by law, regulation, or legal process
• Successors in connection with a merger, acquisition, or sale of assets

We apply appropriate technical and organisational measures to protect the information we hold. The SurveillanceAI application itself includes role-based access control, forced password rotation, and a tamper-evident audit log to help you secure your deployment. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain enquiry and customer information only for as long as needed to respond to you, fulfil our contractual and legal obligations, and resolve disputes. Footage and incident retention within the application are governed by the retention settings you configure locally.

Subject to applicable law, you may have the right to:

• Access, correct, or update the personal information we hold about you
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

Our website uses minimal browser storage to remember your theme and language preference. If we use analytics or cookies for traffic measurement, they are used only to understand aggregate site usage. You can control or clear cookies through your browser settings at any time.

Contact form submissions are delivered to us through an email-delivery service so we can receive your message. Our website may also link to third-party sites; we are not responsible for their content or privacy practices and encourage you to review their policies.

Our website and services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised "Last updated" date.

If you have any questions or requests about this Privacy Policy, please contact us:

• Surveillances AI — a product of Devlance SARL
• Email: [email protected]
• Phone / WhatsApp: +961 71 250 928